Effects of Robots' Character and Information Disclosure on Human-Robot Trust and the Mediating Role of Social Presence
参考中译:机器人性格和信息披露对人-机器人信任的影响以及社会存在的中介作用


          

刊名：International Journal of Social Robotics
作者：Na Chen（School of Economics and Management, Beijing University of Chemical Technology）
Xiaoyu Liu（School of Economics and Management, Beijing University of Chemical Technology）
Xueyan Hu（School of Economics and Management, Beijing University of Chemical Technology）
刊号：737LB013/I
ISSN：1875-4791
出版年：2024
年卷期：2024, vol.16, no.4
页码：811-825
总页数：15
分类号：TP24
关键词：Human-robot collaboration；Social presence；Robot extroversion；Information disclosure；Human-robot trust
参考中译：人机协作;社交存在;机器人外向;信息披露;人机信任
语种：eng
文摘：The rapid development of artificial intelligence technology allows robots to have social functions. In the case of human individuals interacting directly with a robot with artificial intelligence, if the individual can perceive the same or similar feelings as they have when interacting with a real human, the robot can be considered to have social presence. Trust is an important factor that affects human-robot collaboration. This research explores the influence of the character and information disclosure of robots on trust in human-robot collaboration as well as the mediating role of social presence. This study uses the Columbia Card Task to design a human-robot cooperative experiment platform. During the experiment, robots provide different levels of character (introversion vs. extroversion) and information disclosure (high disclosure vs. low disclosure). The results show that the character of robots has a significant impact on emotional trust: the higher the level of extroversion is, the stronger the level of human emotional trust. Furthermore, the level of information disclosure by robots has a significant impact on cognitive trust: the higher the level of information disclosure is, the stronger the level of cognitive trust. Social presence has a mediating role in the effect of character on emotional trust and the impact of information disclosure on cognitive trust. The research results can provide suggestions for improving the acceptance of social robots in human-robot collaboration and improving the quality and efficiency of collaborative human-robot task decision-making. Research on robots' character and information disclosure can provide a theoretical basis for related researchers and developers.
参考中译：人工智能技术的快速发展，让机器人具备了社交功能。在人类个体与具有人工智能的机器人直接互动的情况下，如果个体能够感知到与真实人类互动时相同或相似的感觉，则可以认为机器人具有社交存在。信任是影响人-机器人协作的重要因素。本研究探讨了机器人的特征和信息披露对人-机器人协作信任的影响，以及社会在场的中介作用。本研究利用哥伦比亚卡任务设计了一个人-机器人协同实验平台。在实验期间，机器人提供了不同程度的性格(内向与外向)和信息披露(高披露与低披露)。结果表明，机器人的性格特征对情感信任有显著影响：外向水平越高，人类的情感信任水平越强。此外，机器人的信息披露水平对认知信任有显著影响：信息披露水平越高，认知信任水平越强。社会存在在性格对情感信任的影响和信息披露对认知信任的影响中起中介作用。研究结果可以为提高社会机器人在人-机器人协作中的接受度，提高人-机器人协作任务决策的质量和效率提供参考。对机器人特征和信息披露的研究可以为相关研究人员和开发者提供理论依据。



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